European returns must be requested within 15 days of the order date to receive a refund or store credit. Once the label has been created, you will have 14 days to deposit it with your local carrier in order to receive a refund. After 14 days, the return label will expire and you will need to contact customer service to obtain a new return label. The refund will then be issued in the form of a store credit towards a future purchase.

European returns will be subject to a €10 return fee, which will be deducted from your refund. If you opt for store credit, return shipping costs will be waived.
Shipping charges for the original order are non-refundable.

International returns will be returned at your own expense due to taxes that may be included with our shipping services.

Additional return guidelines

Products must be returned unworn, unwashed, in their original condition and with all tags and linings attached. Please include the original packing slip from the order in your return package. Returns of multiple orders must not be combined and will result in processing delays (an additional 8 business days from the first refund made). If your order was purchased with a gift card, you will only be refunded on the gift card.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Products marked "Final Sale" cannot be returned.

VANITA ROSA cannot currently create return labels for APO/FPO addresses, as they require customs information for shipping.

International returns are accepted. Return

European returns:
We invite you to contact us by email contacts@vanitarosa.com to receive the instructions to follow for the return. We will send you a packing slip as soon as possible. Please drop off your parcel at your nearest post office or UPS center.

International returns :
We invite you to contact us first by email contacts@vanitarosa.com so that we can validate your return and so that you can send your return by your nearest post office at your own expense (We don't want to create a return slip for you as the shipment may have costs such as taxes and customs duties which may be deducted from your return so we prefer that you send it yourself without any surprise other costs applicable to the return.
Any taxes or charges billed to us upon receipt of the return will be deducted from your return.

Once your return has been received and inspected, we will inform you whether or not your return has been accepted. This process may take up to 7 business days from the date the return tracking information indicates delivery.

If your return is accepted, your refund will be processed and applied to the original method of payment.

Please note that refunds may take up to 3-5 business days to appear in your bank account due to variable processing times of financial organizations.

When returns are processed for store credit, a code at your name will be issued once your return order is in transit and sent to the email address used to make the original purchase.

please note that all sale items are non-exchangeable and non-refundable

FREE DELIVERY ON EUROPEANS & INTERNATIONAL ORDERS OVER 500 EUROS.
Shipping costs for orders within Europe are €10.
International orders are charged €30.
Please note that you are responsible for all import duties and additional taxes upon delivery.When a package is shipped internationally, it may be subject to import taxes, customs duties and/or fees imposed by the destination country. These charges are not included in the product price or shipping costs.

Outbound shipping fees from the original order are not refundable.

VANITA ROSA is sold exclusively on VANITAROSA.com
To find out how to contact our retailers, click here. Be the first to know about new collections, restocking and more by signing up to receive emails.

Orders are processed subject to availability and payment approval.

Most orders placed Monday to Friday are processed and shipped within 3 to 5 working days.

Orders placed on Fridays or over the weekend will be processed from Monday and dispatched within 3 to 5 working days.

Credit Cards
We accept Visa, MasterCard, American Express, and Discover cards. Payment is taken once your order has been shipped. (excluding pre-orders)

PayPal
When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review before clicking 'Pay Now'. Once this transaction is complete, you will then return to vanitarosa.com

Apple Pay
All you have to do is confirm your payment using your code or facial recognition on your phone

Klarna
Simply shop and proceed to checkout as usual. At checkout, you will choose Klarna as your payment method. You will then be directed to the Klarna website to register and provide payment details. If you are already an Klarna user, just log in to your Klarna account. Then complete your order.

Orders cannot be changed or updated once they are placed as they immediately start processing.

If you'd like to add another item to your order, please place a new order for the item.

International orders will arrive within 3-5 business day via DHL
European Orders are shipped within 2-4 business day via UPS
For made by measure orders occasional delays will be add, deliveries may take 2-4 business days longer.
When your order has been placed, a confirmation email will be sent to your nominated email address.

You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account on vanitarosa.com

If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.

We know that carriers can have problems and delays. We find that some carriers may scan a package as "Delivered" when it is still awaiting delivery, and sometimes physically deliver the package within four business days.

After 4 working days, if the carrier indicates that your order has been "Delivered" and you still have not located your package, and if you have checked the area around your delivery address, please contact customer service for assistance.

Please note that VANITA ROSA is not responsible for missing packages marked as delivered. If you believe your package has been incorrectly delivered, we recommend you file a claim directly with the carrier. At this time, we are unable to process reshipment orders or exchanges and require that a new order be placed with the returned funds.

If the carrier tracking link for your order shows no activity or movement for more than 5 business days, please contact customer service to investigate.

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