Rachel Poncho in Calais Lace

ORDER PROCESSING & EXPRESS DELIVERY TIMES

All orders are processed for shipment within 3-5 business day. Orders are shipped Monday to Friday.

DHL deliveries will arrive within 1-3 business days from the date of shipment, EU deliveries may take 1 business day from the day of shipment.

During sale periods we endeavour to deliver all orders within our regular delivery times, but due to occasional delays some deliveries may take 1-2 business days longer.

When your order has been placed, a confirmation email will be sent to your nominated email address.

In the case of any delay to processing times for any delivery service, you will be notified by email.

• International shipments: we have done our best to offer the lowest rates for international shipments.  Please be aware that you are responsible for any additional import duty and taxes upon delivery.
• When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are due upon delivery.
• Such charges are not included in the product price or shipping cost.

RECEIVING YOUR ORDER

Once your order has been dispatched, a unique tracking number will be sent to your designated email address. You can track your order by clicking on the link provided in the shipping email.
Make sure someone will be available to sign for delivery between 9 a.m. and 6 p.m.

We cannot deliver to PO Box or Parcel Locker addresses. Orders to these addresses may be subject to cancellation.

Orders of multiple items may be shipped in multiple deliveries. This will be indicated by the receipt of multiple shipping confirmation emails.

RETURNS

You have 14 days from the date you receive your item(s) to return your item(s). Please note that the return costs are at the charge of customer. This applies only to full price items. Returns are allowed but against credit note or exchange.
*Items purchased on sale are not refunded or exchanged.

DELIVERY PARTNERS

Pour l'expédition en Europe, nous utilisons UPS Express International. Pour l'expédition dans d'autres pays, nous utilisons DHL Express International